Support Specialist • E-commerce • Technical Support

Helping customers with clarity, care, and calm.

A Support Specialist with experience across e-commerce, customer service, and technical operations. Skilled in handling customer communication, solving issues efficiently, and supporting smooth day-to-day business workflows.

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About Me

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I enjoy working in fast-paced environments where empathy, organisation, and problem-solving matter. My background combines customer support, e-commerce operations, and website-related technical support, allowing me to communicate clearly with customers while also understanding the operational details behind each issue.

Experience

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Customer Service & Operations Support

Nevaeh Jewellery
  • Handled customer enquiries related to orders, returns, exchanges, shipping, and product issues.
  • Supported e-commerce workflows using tools such as Shopify and Zendesk.
  • Created clear, kind, and helpful responses to improve customer experience.

Websites Migration & Technical Support Specialist

Hostinger
  • Supported website migration, WordPress issues, domains, hosting, and email-related troubleshooting.
  • Helped customers understand technical problems in simple and actionable language.
  • Worked with internal processes to improve support quality and efficiency.

Skills

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Customer Support E-commerce Operations Shopify Zendesk WordPress Website Migration Domain & DNS Email Troubleshooting Order Management Clear Communication

What I Do Best

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Customer-first communication

I write clear, warm, and helpful responses that make customers feel supported.

Practical problem-solving

I enjoy identifying the root of an issue and finding the simplest next step.

Technical understanding

I can support website, hosting, WordPress, domain, and email-related issues.

Reliable operations support

I help keep daily workflows organised, especially in busy support environments.